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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Q: I am not in China but my products needed to be shipped to Amazon, can u guys do it?

A: Yes, definitely. We are your one-stop shipping solution. We have a worldwide network. So where ever your cargo is, we can ship it for you to any FBA address across all of North America, Europe, and Asia.

Q: How long have you been processing FBA shipments?

A: We’ve been shipping to Amazon FBA since 2017.

Q: Why can’t our shipment be delivered even though our ship has arrived at the destination port?

A: All LTL or sea shipment to Amazon requires an appointment with Amazon. If we do not get appointment date, we have to wait until we get an appointment for delivery.

Q: Do we need to palletize shipments at the origination site or before you receive it?

A: No, not necessary. We can palletize your cargo based on Amazon requirements in our origin warehouse or destination warehouse.

Q: If we use your shipping service to FBA USA side, do we need purchase a continuous bond?

A: No, not necessary. We can help you if you do not have a continuous bond.

Q: Can you provide relabeling service to FBA in USA?

A: Yes, we offer such services.

Q: How many days will it take if we use sea or air to ship to USA FBA?

A: If by air, the transit time is around 5-7days around. If by sea, need take 22-25 days around sending to the appointed Amazon warehouse.

Q: We have different friends who also do Amazon business, do you think we can ship cargo together?

A: Yes, you can. By doing so, each vendor can save on shipping cost.

For other questions, can send us directly: sales08@msunweb.com

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