Recently, eBay learned that some sellers were unable to carry out normal business operations due to the epidemic, including normal delivery. At present, the platform has decided to protect some transactions that cannot be delivered normally due to logistics obstruction, insufficient inventory or limited manpower.
We suggest that you must cancel the transaction that cannot be delivered normally before this Friday (March 18, Beijing time).
For the transaction from the Chinese mainland and the Hongkong area and the payment time for March 1st (inclusive) to March 15th (inclusive), the seller will submit a cancellation request before the 23:59 time of 23:59 in Beijing time, and the transaction cancellation will be selected as a shortage (Stockout) before the 59 cancellation time. The platform will be uniformly protected. Stock out records generated by relevant transactions and medium and poor evaluation records related to stock out will be removed.
A direct mail order for shipment in Chinese mainland was born in March 10th, that is, the epidemic affected period. Due to logistical obstruction, insufficient stock or limited manpower, it could not be delivered on time. If the seller chooses to cancel the order on the order page before 23:59:59 on March 18 and the reason is stockout, the stockout record generated by this transaction and the medium and poor evaluation record related to the shortage will be removed. This protection is applicable to the seller rating and policy assessment of eBay sites.
In addition, we emphasize again that the seller should carefully evaluate the current operation capacity, inventory, replenishment and logistics processing capacity of the store. If it is really affected by the epidemic, the seller should cancel the order as soon as possible and adopt the way of opening the store vacation mode to avoid subsequent unnecessary operational risks and losses. For items that still choose normal sales or delivery, the Seller shall try its best to ensure the timeliness of logistics, timely communicate with the buyer and feedback the latest progress of commodity logistics, so that the buyer can establish a reasonable expectation for the receiving time.
Post time: Apr-08-2022